A COMMITMENT TO QUALITY - The Flora Napoli
- The regulatory framework
- The service charter Flora Naples
- The Basics
- The quality system of Flora Naples
- The policy for the quality of Flora Naples
Quality factor - Assessment of the degree of customer satisfaction
- Security of infrastructures and enterprise customers
- Client information
- Relational and behavioral
- Integrated
- Attention to the environment
- Enjoy your Company
- General Services
- Cleaning and hygiene
- Shops
CUSTOMER PROTECTION - Presentation of claims
- Procedures for submission of complaints
- Insurance cover for damage to persons and property
- Validity of service charter
- Useful numbers
Dear Customer,
We are pleased to announce the first edition of the Flora Naples Service Charter which not only give you information about our activities have as their main purpose the full involvement and commitment in the challenges that we signed with you for years: to pursue his full satisfaction when using our facilities and enjoy our services.
As you know, it comes as regulatory compliance to the Decree of the Prime Minister issued on December 30, 1998 that requires publication for companies providing public services.Inside you will find everything that may help you to understand who is providing the services they need when they decide to undertake a relationship with our company, what are the services that we offer and what is the standard, namely the level of service that We pledge to provide.
The contribution that you surely will give us by using the procedures for dialogue with Flora Napoli provided throughout this document, will be rewarded with an ever more efficient and effective in terms of quality and be responsive in real time to your needs.
